dryrun-etihad-bank-001 — 7/1/2026, 3:17:08 PM
F1 Score — single number balancing precision and recall; 100% = AI caught every real issue and raised zero false alarms.
Precision — of every flag the AI raised, what % were real issues. Low precision = too many false alarms.
Recall — of every real issue the validator caught, what % did the AI also flag. Low recall = AI missed issues.
True positives — questions the AI correctly flagged (validator agreed a change was needed).
False positives — AI flagged a question but the validator made no change.
False negatives — validator changed an answer that the AI missed entirely.
q1_ticket_wait_minutes · queue_management
How many minutes did you wait after taking a queue ticket before being called to a counter?
open text
Shopper answered(blank)
AI ANALYSIS — 100% confidence
AI suggests22
RationaleThe shopper did not provide an answer, but the narration clearly states a specific wait time. The guidance for this question indicates that a blank answer should be filled in if the information is available in the narrative.
Evidence
استنيت 22 دقيقه لحد ما نادوا علي والفرع كان زحمه شوي.[00:13-00:18]
اخذت رقم من الجهاز وقعدت استنى.[00:08-00:12]
YOUR VERDICT
q2_teller_id_check · employee_behavior
Did the teller confirm your name or ID before starting the transaction?
yes no
OptionsYes / No
Shopper answeredtrue
Comment"Asked for my ID right away."
AI ANALYSIS — 100% confidence
AI suggeststrue
RationaleThe shopper's narration explicitly states that the employee asked for their ID and confirmed their name before starting the transaction. This directly corroborates the 'Yes' answer and the accompanying comment.
Evidence
المهم بس اجى دوري الموظف طلب الهويه وتاكد من اسمي قبل ما يبدا بالمعامله.[00:23-00:29]
YOUR VERDICT
q3_staff_badge · compliance
Was the teller wearing a uniform and a visible ID badge?
multiple choice
OptionsFull uniform with visible ID badge / Uniform but no visible ID badge / No uniform, no badge
Shopper answered"Full uniform with visible ID badge"
AI ANALYSIS — 100% confidence
AI suggests"Uniform but no visible ID badge"
RationaleThe shopper selected 'Full uniform with visible ID badge' but states clearly in the narration that while the employee was wearing the bank uniform, they did not see a visible ID badge. This is a direct factual contradiction.
Evidence
كان لابس يونيفورم البنك بس ما شفت له بطاقه تعريف او باج واضحه عليه لابسها على رقبته او شيء هيك.[00:32-00:39]
الزياره مش مش كانت سيئه جدا بس بين وقت الانتظار وموضوع البادج والخصوصيه والشرح اللي مش واضح.[01:15-01:24]
YOUR VERDICT
q4_privacy_at_counter · privacy_security
Did the teller take reasonable steps to protect your privacy (lowered voice for balance/personal details, screen not visible to other customers)?
yes no
OptionsYes / No
Shopper answeredtrue
AI ANALYSIS — 100% confidence
AI suggestsfalse
RationaleThe shopper answered 'Yes' that the teller protected their privacy, but the narration directly contradicts this. The shopper explicitly states that the teller said their account balance 'in a somewhat loud voice' while another customer was sitting nearby and could have heard. The shopper even refers to this as 'the privacy issue' in their final summary.
Evidence
بعدين وانا قاعد قدامه حكى رقم الرصيد بصوت عالي شوي وكان فيه حده.[00:39-00:44]
وكان في وحده سوري زبونه قاعده جنبي قريبه.[00:45-00:48]
يعني ممكن تكون سمعت الرقم، سالته عن حساب التوفير والرسوم.[00:49-00:52]
الزياره مش مش كانت سيئه جدا بس بين وقت الانتظار وموضوع البادج والخصوصيه والشرح اللي مش واضح.[01:15-01:24]
YOUR VERDICT
q5_product_explanation · staff_knowledge
Did the staff member clearly explain the product/service you asked about (fees, requirements, next steps)?
yes no
OptionsYes / No
Shopper answeredtrue
Comment"He explained the savings account okay, I guess."
AI ANALYSIS — 100% confidence
AI suggestsfalse
RationaleThe shopper answered 'Yes', but their comment was lukewarm ('okay, I guess'). The narration provides a more direct contradiction, where the shopper summarizes the visit by mentioning 'the explanation that was not clear', directly undermining the positive structured answer.
Evidence
He explained the savings account okay, I guess.
الزياره مش مش كانت سيئه جدا بس بين وقت الانتظار وموضوع البادج والخصوصيه والشرح اللي مش واضح.[01:15-01:24]
YOUR VERDICT
q6_cross_sell_offered · sales_effectiveness
Did staff mention or offer any other Bank al Etihad product relevant to your need (e.g. savings account, credit card, loan)?
yes no
OptionsYes / No
Shopper answeredtrue
Comment"Mentioned a credit card offer."
AI ANALYSIS — 100% confidence
AI suggeststrue
RationaleThe shopper's answer and comment are directly confirmed by the narration. The transcript explicitly states that the employee mentioned an offer on a new credit card and offered to provide more details.
Evidence
بس هو ذكر لي عرض على البطاقه الائتمان الجديده وقال لي وقال يقدم لي ويقدم لي تفاصيل اكثر اذا حابب.[01:02-01:10]
Mentioned a credit card offer.
YOUR VERDICT
q7_overall_positive · overall_impression
Was your overall impression of the branch visit positive?
yes no
OptionsYes / No
Shopper answeredtrue
Comment"It was fine overall, nothing major."
AI ANALYSIS — 100% confidence
AI suggestsfalse
RationaleThe shopper answered 'Yes' to having a positive overall impression, but their narration details multiple negative points (long wait, privacy issue, no staff badge, unclear explanation) and concludes with the explicit statements that they 'did not leave feeling comfortable/satisfied' and are 'not sure' they would return to that branch. This is a direct contradiction of the positive structured answer.
Evidence
صراحه ما ما رجعت مرتاح من الزياره.[01:25-01:28]
ومش متاكد اذا بفضل ارجع لنفس الفرع بسرعه.[01:28-01:33]
الزياره مش مش كانت سيئه جدا بس بين وقت الانتظار وموضوع البادج والخصوصيه والشرح اللي مش واضح.[01:15-01:24]
It was fine overall, nothing major.
YOUR VERDICT
q8_comment · overall_impression
Describe your overall experience in your own words.
open text
Shopper answered"It was an okay visit."
AI ANALYSIS — 100% confidence
AI suggests"A mostly negative experience due to a long wait, lack of staff ID, a privacy breach (account balance stated aloud), and an unclear explanation. The shopper explicitly stated they did not leave feeling comfortable and were unsure about returning to the branch."
RationaleThe shopper's submitted value "It was an okay visit" is a significant understatement that contradicts the overwhelmingly negative sentiment of the narration. The shopper lists multiple service failures (long wait, no staff ID, privacy breach, unclear explanation) and concludes by saying "Honestly, I didn't leave the visit feeling comfortable" and "I'm not sure if I'd prefer to return to the same branch soon."
Evidence
الزياره مش مش كانت سيئه جدا بس بين وقت الانتظار وموضوع البادج والخصوصيه والشرح اللي مش واضح.[01:15-01:24]
صراحه ما ما رجعت مرتاح من الزياره.[01:25-01:28]
ومش متاكد اذا بفضل ارجع لنفس الفرع بسرعه.[01:28-01:33]
YOUR VERDICT